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FREQUENT QUESTIONS.
In Baterias y Telemandos we are completely secure about our products quality that we commercialized with but we give you seven skillful days to redeliver the product s that your not satisfied with. .
OUR PRODUCTS GUARANTEE
All our products have 6 month guaranty, excepting batteries which have one year guaranty. This guaranty will negotiate directly with Baterias y Telemandos or either the manufacturer .
I CAN NOT REGISTER TO BUY.¿WHAT SHOULD I DO?
If you have problems to register in Baterias y Telemandos could be because:
-You were register before with the same password or e-mail. In this case is better letting us to forward to your e-mail your old password and then you can use it .
-Some other user has registered before with the same password. Try to register again changing your password.
-Obligatory information hasn´t been complete (marked by a * ) o either format information that you are inserting isn´t correct.
-The privacy statement isn´t accept, below personal information, product and andress.Privacy statement should be accept to registrate and continue with the process.Remenber that you could always contact us and make an order by chat in office hourly.
¿HOW CAN I KNOW IF MY ORDER HAS REGISTER CORRECTLY?
When you finish carrying out you order, you will have a confirmation on the screen, showing you an order number and you will receive an e-mail confirming that your order has been register correctly.
Also you have the possibility to access to “ my account” where you could see if your order is register, and it´s state.
IF YOU DON´T RECEIVE AN E-MAIL WITH THE CONFIRMATION AFTER ORDER A PRODUCT, PLEASE CONTACT US ON
info@bateriasytelemando.com to could process your order correctly.
¿WHAT HAPPENS IF I AM NOT AT HOME AT THE DELIVERY MOMENT?
If you are not at home, we will leave you a notice and then you could go to your nearest post office to collect your order.
¿HOW CAN I CANCEL MY ORDER?
If you want to cancel your order, you have to tell us the number of the order you make through info@bateriasytelemandos.com. and we will proceeded to cancel it and return the amount.
If you had pay by bank transfer, you should tell us your bank information .
¿WHAT SHOULD I DO IF THE PACKAGE IT ISN´T IN A GOOD STATE?
In that case you have 24 hours to make a product change or cash on delivery. You should note down the indicence number of the haulage contractor on the same delivery moment and call the Customer Service Department to obtain a relieved number. .
¿HOW CAN I RETURN A WRONG ORDER?
In case you receive a wrong package, you must contact us by phone (902 24 71 06) where we will provide you an authorization number for your relived.
It is essential to send the package to Baterias y Telemandos with the authoration number visible abroad the package,
In case we receive a package without the autorathion number in it , it will be denied.
The product must be send at carriage due being imprescindible send it with a copy of the original receipt.
¿ARE TAX PRICE INCLUYED ?
Our prices haven´t got taxes, either our shipping cost. Before confirming the order you could know exactly which is the amount of what you are going to buy.
CAN I MAKE A CREDIT NOTE AT A COMPANY MEMBER?
That´s right, In BATERIAS Y TELEMANDOS, we give you the opportunity to could obtain the receipt at the company name or autonomous, financing the right fields to each one.
Independently of the invoicing address you could send the order to your wanted address. It isn´t necessary that invoicing address and sending concur.
COULD I PUT A DIFFERENT DELIVERY POST THAN THE INVOICE?
Yes, you can add another different address from the invoice, for your order delivery. In your purchase process. After filling out the invoicing information, you could put another address to your delivery, the same as comments to help us to deliver your package .
DO I RECEIVE INVOICING WITH THE PACKAGE?
Yes, in BATERIAS Y TELEMANDOS, we always attach the invoicing with the delivered package .
ACCEPTED PAYMENT:
- Bank transfer
You can use this payment way to buy any quantity through website or telephone. When you finish your shopping process we will give you our bank data to carry out your transfer. Once we had received it, we will proceed to send the order.
Please send us a transfer certificate by e-mail to administracion@bateriasytelemandos.com so we could validate the order.
- Cash on delivery
When you receive the order, the payment will go to “Correos”. Don´t forget that “Correos” just accept payment cash (they don´t accept check) so please try to have the most approximate amount on the delivered date to facilitate the payment.
Is my purchase secure?
You are shopping in a store where your personal information security is 100% secure, guaranteeing you the confidentiality of these.
In BATERIAS y TELEMANDOS we had include the database in the Spanish employment agency of data protecting, following regulations to guarantee, protect and not use for other purposes that you didn´t authorize, all you personal information. .
GUARANTY DELIVERY IN 24/48 hours
If your product is available in stock and you buy it, don´t worry, it is yours.
In BATERIAS y TELEMANDOS we guaranty you, speediness and quality in our deliveries, being these ones on period of 24/48 h, but always that the product you want it is on stock. If it isn´t on that moment we will inform you the delivery though an e-mail or a call.
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